SHIPPING AND ORDER QUESTIONS

CHAYIL JEWELS accepts the following payment methods:

PayPal

ATH Móvil

Cash on delivery

Your order will be shipped from Tortola, British Virgin Islands.

Due to COVID-19 , shipping and transit times may be delayed.

United States orders will be shipped on Wednesday of each week via United States Postal Services .

Caribbean orders will be shipped on Wednesday of each week via DHL.

Local deliveries are on Friday of each week.

RETURNS AND EXCHANGES

CHAYIL JEWELS has a 30-day return policy on CHAYIL JEWELS JEWELRY, which means you have 30 days after
receiving your jewelry to request a return.

Unfortunately, we do not accept returns on our CHAYIL FEMININE TEES due to hygienic purposes.

To be eligible for a return, your CHAYIL JEWELS JEWELRY must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Chayiljewels@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


This Privacy Policy describes how chayiljewels.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number.Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.Source of collection: collected from you.Disclosure for a business purpose: shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].Examples of Personal Information collected: [MODIFICATIONS TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]Purpose of collection: to provide customer support.Source of collection: collected from you.Disclosure for a business purpose: [ADD ANY VENDORS USED TO PROVIDE CUSTOMER SUPPORT]MinorsSharing Personal InformationWe use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.[INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]Behavioural Advertising[INSERT IF APPLICABLE] We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.[INSERT IF YOU USE A THIRD PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY ON YOUR SITE] We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).[INSERT OTHER ADVERTISING SERVICES USED]FACEBOOK - https://www.facebook.com/settings/?tab=adsGOOGLE - https://www.google.com/settings/ads/anonymousBING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]Using Personal InformationLawful basisYour consent;The performance of the contract between you and the Site;Compliance with our legal obligations;To protect your vital interests;To perform a task carried out in the public interest;For our legitimate interests, which do not override your fundamental rights and freedoms.RetentionAutomatic decision-makingTemporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.Selling Personal InformationCATEGORIES OF INFORMATION SOLD;INSTRUCTIONS ON HOW TO OPT-OUT OF SALE;WHETHER YOUR BUSINESS SELLS INFORMATION OF MINORS (UNDER 16) AND WHETHER YOU OBTAIN AFFIRMATIVE AUTHORIZATION;IF YOU PROVIDE A FINANCIAL INCENTIVE TO NOT SELL INFORMATION, PROVIDE INFORMATION ABOUT WHAT THAT INCENTIVE IS.]Your rightsGDPRCCPACookiesCookies Necessary for the Functioning of the StoreNameFunction_abUsed in connection with access to admin._secure_session_idUsed in connection with navigation through a storefront.cartUsed in connection with shopping cart.cart_sigUsed in connection with checkout.cart_tsUsed in connection with checkout.checkout_tokenUsed in connection with checkout.secretUsed in connection with checkout.secure_customer_sigUsed in connection with customer login.storefront_digestUsed in connection with customer login._shopify_uUsed to facilitate updating customer account information.Reporting and AnalyticsNameFunction_tracking_consentTracking preferences._landing_pageTrack landing pages_orig_referrerTrack landing pages_sShopify analytics._shopify_fsShopify analytics._shopify_sShopify analytics._shopify_sa_pShopify analytics relating to marketing & referrals._shopify_sa_tShopify analytics relating to marketing & referrals._shopify_yShopify analytics._yShopify analytics.Do Not TrackChangesContactLast updated: [DATE]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]




Care and materials

Care Tips:
Turn your t- shirt inside out
Wash your t-shirt with cold water
Avoid using bleach or fabric softeners
Do not iron t-shirt design
Avoid dryers at all costs

Jewelry can experience discoloration over time due to multiple factors including exposure to moisture, chemicals and air. Metals like silver and gold are delicate, and despite our best efforts, they can still fade due to a process called oxidation

Plating rubbing off, naturally occurs with wear and tear. It is not considered a manufacturing fault.

You can follow these simple steps to help your gold plated jewelry last longer:


Remove your jewelry before showering, swimming or exercising.


Ensure to wipe completely dry after coming into contact with moisture.
Allow perfume, lotions and creams to be absorbed into skin before putting on your jewelry.
After use, clean jewelry gently with a soft dry cloth to remove any oil or dust and restore the shine.


When not in use, store your jewelry in a cool, dry place in your CHAYIL JEWELS jewelry box to prevent
oxidation, scratches and jewelry being tangled.

Try to prevent your jewelry from knocking on counter tops and rubbing against each other."

CHAYIL FEMININE TEE are fitted lady tees. They are not the regular type of t-shirt.

Didn't find what you were looking for? Feel free to contact us at any time!