SHIPPING AND ORDER
Where does my order ship from?
Your order will be shipped from Tortola, British Virgin Islands.
how long will my shipment take ?
Due to COVID-19 , shipping and transit times may be delayed.
United States orders will be shipped on Wednesday of each week via United States Postal Services .
Caribbean orders will be shipped on Wednesday of each week via DHL.
Local deliveries are on Friday of each week.
RETURNS AND EXCHANGES
What is your return and exchange policy?
CHAYIL JEWELS has a 30-day return policy on CHAYIL JEWELS JEWELRY, which means you have 30 days after
receiving your jewelry to request a return.
Unfortunately, we do not accept returns on our CHAYIL FEMININE TEES due to hygienic purposes.
To be eligible for a return, your CHAYIL JEWELS JEWELRY must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Chayiljewels@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Collecting Personal Information Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR EXAMPLE: https://ico.org.uk/make-a-complaint/]
Care and maintain
How do I care for my jewelry?
Jewelry can experience discoloration over time due to multiple factors including exposure to moisture, chemicals and air. Metals like silver and gold are delicate, and despite our best efforts, they can still fade due to a process called oxidation
Plating rubbing off, naturally occurs with wear and tear. It is not considered a manufacturing fault.
You can follow these simple steps to help your gold plated jewelry last longer:
Remove your jewelry before showering, swimming or exercising.
Ensure to wipe completely dry after coming into contact with moisture.
Allow perfume, lotions and creams to be absorbed into skin before putting on your jewelry.
After use, clean jewelry gently with a soft dry cloth to remove any oil or dust and restore the shine.
When not in use, store your jewelry in a cool, dry place in your CHAYIL JEWELS jewelry box to prevent
oxidation, scratches and jewelry being tangled.
Try to prevent your jewelry from knocking on counter tops and rubbing against each other."
Didn't find what you were looking for? Feel free to contact us at any time!